Welcome to a website of The Urban Detox Project™ (TUDP), further referred to as TUDP. By using this site, you agree to be bound by the following terms and all applicable laws and regulations. If you do not agree to these Terms of Use, you are not permitted to use the site. The information provided on this website is presented in summary form, is general in nature, and is provided for informational purposes only. The information on this site is intended only for the purpose of helping visitors better understand the services made available by TUDP.
Neither the content nor any other service offered by or through this website is intended for any other purpose beyond what is indicated.
As a resource to our visitors, this site provides links to other web sites, particularly those of current and prior clients. However, because we do not control the content of the other websites we may link to, and due to their constantly changing nature, we cannot be responsible for the content, practices or standards of third-party sites. TUDP does not endorse the content on any third-party websites. TUDP is not responsible for the content of linked third-party sites, sites framed within the site, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites.
Everything that you read or see on the site is copyrighted or otherwise protected and owned by TUDP or a third party who licensed or granted to TUDP the right to use such material. Unless otherwise expressly noted, nothing that you read or see on the site may be copied or used except as provided in these Terms of Use or with the prior written approval of TUDP.
We grant you permission to print individual pages from the site, unless otherwise expressly noted, for your own personal, non-commercial use in learning about the services or products offered by TUDP. No other permission is granted to you to print, copy, reproduce, distribute, license, transfer, sale, transmit, upload, download, store, display in public, alter, modify or create derivative works of these materials. This grant of permission is not a transfer of title, and under this permission you may not:
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
remove any copyright, trademark or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
We make no warranties or representations to you that your use of any materials displayed on the site will not infringe the rights of third parties.
Unless otherwise indicated, all logos, names, designs, and marks on the site are trademarks or service marks owned or used under license by or granted to TUDP. The use or misuse of any of these marks or other information is strictly prohibited. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent or trademark of TUDP or any third party.
Except as expressly provided above nothing contained herein shall be construed as or right under any TUDP copyright. Except as expressly set forth on the site, if you submit any information to us, including any comments, remarks, suggestions, ideas, notes, drawings, graphics, concepts, or other information, you are giving that information, and all your rights in it, to TUDP free of charge and such information shall be deemed to be non-confidential and TUDP shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation, without your consent or any compensation to you or anyone else. TUDP shall be free to use any know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing and marketing products incorporating such information. This is true whether you submit such information to us by email, through a form on the site, on a bulletin board, or in any other manner. TUDP may from time to time monitor, review and, in its sole discretion, modify or delete any postings you make on the site however, TUDP is not obligated to do so.
You agree not to submit or transmit any material that is unlawful, threatening, libelous, defamatory, obscene, pornographic, profane, or might in any other way violate any law, regulation, or rule. You are solely responsible for any material you submit to the site. You further agree not to upload, email, post or transmit to, or distribute or otherwise publish through the site any material which disrupts the normal operation of the site, including posting or otherwise transmitting material that is not related to the subject at issue or otherwise restricts or inhibits any other user from using the site. Through your usage of the site, you may submit and/or TUDP may gather certain limited information about you and your web site usage. We are free to use such information for any purpose we deem appropriate, including marketing purposes.
To obtain full access to the site, you may be required to complete a registration. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You accept responsibility for all activities that occur under your account or password and such use shall be deemed to be used by you. You will ensure that all use of your account fully complies with these Terms of Use. Transfer of the account by you to any other person or entity is prohibited.
When using the site, information will be transmitted over a medium that is beyond the control and jurisdiction of TUDP. Accordingly, TUDP assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of this site.
TUDP is located in Indianapolis, Indiana, in the United States of America (USA). This site is intended for the exclusive use of residents of the USA. TUDP makes no representation that the materials on the site are appropriate or available for use in other locations. Access to the content may not be legal by certain persons or in certain countries outside of the USA. If you access this site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
These Terms of Use are governed by the internal substantive laws of the State of Indiana, without resort to its conflict of laws principles. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use. You expressly agree that exclusive jurisdiction for any dispute with TUDP, or in any way relating to your use of this site, resides in the courts of the State of Indiana. TUDP may modify these Terms of Use at any time without notice to you. TUDP may terminate this agreement, terminate your access to all or part of the site, or suspend any user's access to all or part of the site, at any time, without notice to you, if it believes, in its sole judgment, that you have breached or may breach any term or condition of this agreement, or for its convenience. You may terminate this agreement at any time by destroying all materials received from the site and ceasing to use the site.
Except as expressly provided in a particular "legal notice" on this site, these Terms of Use constitute the entire agreement between you and TUDP with respect to the use of this site, and content. Your use of this site is also subject to the Privacy Statement.
Terms of Service
General Order & Shipping Policy:
Order Processing Times:
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order. After your payment has processed you will receive an order confirmation. You will receive another notification via email or SMS text when the label is created for your order and your item(s) has shipped. However, the tracking status of your shipment may take up to 72 hours once a label has been created. Please allow 5-7 business days for items to ship depending on the shipping method and delivery destination. Potential delays may occur due to high volume of orders or postal service problems that are outside of our control. You can always contact us for any processing and shipping question at support@theurbandetoxproject.com.
Shipping Processing:
Once the package leaves our shop, unfortunately delivery is out of our hands. We cannot offer a refund or replace items for missing or stolen packages. If your package is missing through USPS, please reach out to them at (800) 275-8777. For UPS please call (800) 742-5877. They will need your tracking number which can be found in your shipping confirmation email or text message.
General Return & Refund Policy:
Thank you for your business! The Urban Detox Project stands behind the quality products we curate and sell. We appreciate your support so if there is an issue with your order, please notify us within 30 days and we will do our best to rectify the issue.
Item returns vary pending on the type of product purchased. Due to the health, safety and consideration of both humans and the planet certain types of items cannot be returned. As an online market, we rely on shipping to service our members and due to our commitment to reducing our carbon footprint, we do not accept returns of items less than $20.00 once it ships.
To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging (with tags if applicable) and the return request must be made within 30 days of your purchase. Products must be mailed back within 7 days of receiving return label. To complete your return request, we require a receipt or proof (or order number) of purchase along with a picture of the item (in its present state).
Return Processing:
To start a return, you can contact us at return@theurbandetoxproject.com if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Non-Returnable Items:
Goods categorized as an apothecary, self-care, skin-care, tiny human or bath & body products are all final sale and ineligible for return due to product processing, shelf-life, and nature of the product. Accepting returns of goods in the above stated categories is not sanitary and have the potential for exposing the product and consumers to post consumer cross-contamination. However, in the event that there is an issue with the product(s) purchased we will review the submitted claim on and work to find the best solution possible for consumers on a case-by-case basis.
You mean I can’t return products that have been opened? What am I supposed to do?
For products you have opened but didn’t like it we encourage you to share or swap them with a friend or family member who may interested in trying something new.
Sale Items and Gift Cards
Unfortunately, we cannot accept returns on final sale (clearance) items, clearance items purchased with gift cards or gift cards. All clearance section items are final.
Items Eligible for Returns:
All home (with exclusion of candles and room sprays);lifestyle & non-perishable goods are eligible for return. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All goods being returned must abide by/ adhere to the conditions of our General Return and Refund Policy.
To start a return, you can contact us at return@theurbandetoxproject.com when your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. General return and refund conditions apply.
Refund Processing:
Once we’ve received and inspected your return item(s), we will contact you and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunding gift card purchases:
Items Purchased Using Gift Cards that are eligible for return will receive a refund using the same tender used to purchase item(s).
Refund Shipping:
Packaging & shipping charges are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Large Returns:
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Due to carriers operating separately from The Urban Detox Project, we can’t guarantee that we will receive your returned item if your chosen return carrier experiences issues beyond our control (such as but not limited too; lost packages, undelivered items, delivering items to the wrong return address, damages etc.).
Damages & Order Issues
Please inspect your order upon reception and contact us immediately or within 7 days of receiving package concerning damages and order issues.
Damages:
If your order is received damaged, defective or unusable due to conditions of transit, please contact customer service at support@theurbandetoxproject.com We will replace items that have been damaged during shipment if photographic proof of damage is submitted.
Order Error:
If you receive the wrong item, please contact us within 7 days of delivery so that we can evaluate the issue and correct it. We will request photographic proof to verify order.
For additional concerns and questions related to damages or order issues please contact us at support@theurbandetoxproject.com within 7 days of delivery.
Cancellations & Exchanges
Cancellation:
Orders may be canceled within 24 hours. A refund will be issued minus 2.9% + $0.30 to cover processing fees and a 10% restocking fee.
Exchanges:
The fastest way to ensure you get what you want is to cancel or return the item you have, once the cancelation is processed or return is accepted, make a separate purchase for the new item.
Fine Print/Disclaimer:
Product(s) Usage Statement:
We care deeply about the optimal health of all humans and do our absolute best to provide label transparency and education about our products and the products we carry concerning: intended use, active ingredients, direction, who should/should use them. However, “Clean, Nature Derived, Natural, Organic, Non-Toxic, Toxin-Free”, etc. none of these things mean perfect. We are imperfect people fighting hard to do good by humans and by our planet with the best resources we have available to empower and enable others to engage in toxic-free living through access to cleaner products. We accept that our efforts are forever ongoing and ever-evolving. As our small business grows in knowledge and understanding we adjust our sales accordingly to make the best possible choice to the interest of others.
That said:
The Urban Detox Project LLC does not make any medical claims. Please read ingredients and provided information before purchasing and or using.
Products are NOT intended to prevent, treat, diagnose or cure disease or illness.
If you are Pregnant, think you could be pregnant, if suffer from any form of illness and or various health conditions, please consult a doctor or medical professional before using our products. Product suggestive use should never take president or override orders of a trusted and sound medical professional.
Products sold by The Urban Detox LLC are NOT INTENDED FOR/TO BE USED BY CHILDREN unless indicated.
Clean Products can and often do contain; ayurveda herbs, therapeutic essential oils, homeopathic/holistic and naturopathic/nature derived ingredients that can cause irritation (although non-toxic and toxin-free). Use with caution and care. Always test a product (if applicable) before use and discontinue if irritation occurs.
Please read ingredients before using. It is the responsibility of all product end users (you the customer) to carefully read and follow directions given for each specific product(s) purchased and to use all purchased products in accordance with the user guidelines and instructions stated. All products sold by The Urban Detox LLC are for external use only unless otherwise indicated. Avoid contact with eyes and do not ingest unless a product specifically instructs you to do so.
Product Conditions & Storage Disclaimer(s)
Weather Conditions & Your Products:
Using all natural products comes with a cost! Due to the nature of the use of natural ingredients in, it is not unusual for some our products to melt or freeze in transit on really hot or extremely cold days. However, the quality and beneficial nature of our products are not affected by melting or freezing. Please check online care instructions under product descriptions for the best way to return products to their intended composition prior to use. It’s important to follow these care instructions before product use.
Product Fading
Our soap products contain robust natural colorants derived from nature, that means they are more prone to fading than synthetic colorants. We always suggest not placing them in direct sunlight to keep their vibrance (although coloring fading will not affect soaps effectiveness or use)
Product Consistency
All we strive for constancy as much as possible, because our products are handmade; each and every product has its own distinct look and may vary batch to batch.
Product Storage:
Always store natural products in a cool and dry place.